Frequently Asked Questions

Use our “Find Your Size” tool to help identify your recommended size.

The tool is available across selected Women’s Outerwear, Men’s Outerwear, Women’s Clothing, and Men’s Clothing products. It uses the information you provide to recommend the size that may be best suited to you.

No. You can place an order without creating an account.

Creating an account allows you to save addresses, review previous purchases, and access available order and delivery information more easily.

Yes. Your personal and payment information is securely transmitted using encryption technology, and payments are processed through Shopify Payments.

Depending on your card issuer, you may be asked to complete an additional verification step before your order is confirmed.

Gift-box ordering is not currently available. Contact customer service for inquiries regarding product packaging.

Each product is carefully wrapped in tissue paper and sealed with a Woolrich logo sticker.

Outerwear may be sent with a Woolrich logo hanger, and footwear may be packed inside an additional protective cardboard box.

In most cases, products will not display a price tag.

In the limited cases where a price is shown, it will be the original list price before any discount. An invoice will not be placed inside the package.

After completing your order, you will receive an order confirmation email containing a summary of your purchase.

Registered customers may also log into their account to review available order information.

Once an order has been confirmed, items cannot be added, removed, or replaced, and the shipping address cannot be changed.

Please carefully review your order and shipping information before completing checkout.

Orders cannot be canceled once they have been placed.

If you no longer wish to keep an item after receiving it, eligible merchandise may be returned in accordance with our Return & Exchange Policy.

No. Each order can only be shipped to one address.

To send items to different addresses, please place a separate order for each delivery address.

Woolrich currently ships within the contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, or P.O. Box addresses.

Orders under $200 are subject to a flat standard shipping fee of $25.

Orders of $200 or more qualify for complimentary standard shipping.

The order value used to determine shipping eligibility is calculated before shipping charges are applied.

Delivery times may vary depending on the destination, order processing, and FedEx carrier conditions.

Estimated delivery information will be provided where available during checkout or after your order has shipped. We do not guarantee a fixed delivery timeframe.

Orders are shipped via FedEx.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Yes. Once your order has shipped, you will receive a confirmation email with a tracking link.

Registered customers may also log into their Woolrich account to review available order information.

Eligible merchandise purchased from Woolrich U.S. may be returned within 30 days of the delivery date.

To be eligible for return, merchandise must be:

● Unworn, unwashed, unused, unaltered, and undamaged;

● Returned with all original tags and labels attached;

● Returned with the original packaging and any accessories included with the item.

Items marked Final Sale and personalized or customized products are not eligible for return or exchange.

To begin a return, please visit our Returns Portal and follow the instructions provided. Returns must be authorized before shipment.

Eligible returns initiated through our Returns Portal qualify for complimentary standard return shipping.

A prepaid return label or QR code will be provided through the Returns Portal. Returns sent using an unauthorized carrier or shipping method may not qualify for reimbursement of shipping costs.

Please keep your return tracking information until your refund has been completed.

Eligible merchandise may be exchanged once for the same style in a different size, subject to availability.

Exchange requests must be submitted within 30 days of the delivery date through our Returns Portal.

Items marked Final Sale and personalized or customized products are not eligible for exchange.

Once your return has been received by the warehouse, the merchandise will be inspected.

If the return is approved, the refund will be issued to the original payment method within approximately 10 business days after receipt and inspection.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original delivery charges are non-refundable unless the return results from an incorrect, damaged, or confirmed defective item.

Items submitted after the 30-day return period are not eligible for return or exchange due to fit, style preference, or change of mind.

Suspected manufacturing defects may be reviewed separately through Woolrich’s quality or warranty process. Normal wear and tear, accidental damage, improper care, and misuse are not considered manufacturing defects.

Please contact Woolrich Customer Care promptly and provide your order number and supporting photographs where requested.

Once the issue has been confirmed, Woolrich will provide a prepaid return label and offer an appropriate refund, replacement, or exchange at no additional shipping cost.

The guarantee period for products with a recognized conformity defect is two years.

For an evaluation of your item, please contact Woolrich Customer Care.

If the product was purchased through a third-party retailer, please contact the retailer where the purchase was made.

If you have changed your mind, simply do not ship the item.

The return request may remain visible in the system, but it will not affect your original order if the item is not returned.

A return request cannot be modified after it has been submitted.

Please carefully review the selected items and return reasons before completing your request. If you need assistance, contact Woolrich Customer Care.

Go to the account login page and select “Forgot your password?”

Follow the instructions provided. You will receive an email containing a link that allows you to reset your password.

Please review our Privacy Policy for full details about how Woolrich collects, uses, stores, and protects personal information.

Please contact Woolrich Customer Care for further assistance.