Free U.S. Standard Shipping for Orders $200+

RETURNS & EXCHANGES POLICY

Effective Date: August 28, 2026

1. Returns

We accept returns of eligible merchandise purchased from www.woolrich.us within 30 days of the delivery date.

To be eligible for return, merchandise must be:

  • unworn, unwashed, unused, unaltered, and undamaged;
  • returned with all original tags and labels attached; and
  • returned with the original packaging and any accessories included with the item.

Items marked Final Sale, as well as personalized or customized products, are not eligible for return or exchange. Such items will be clearly identified as Final Sale on the product page, in the shopping cart, and at checkout before purchase is completed.

2. Shipping Charges and Return Shipping

For orders under USD 200, a flat-rate shipping fee applies at checkout. The fee is calculated based on current FedEx published rates for standard ground delivery.

For orders of USD 200 or more, Woolrich covers the cost of outbound delivery. For eligible returns from such orders, Woolrich also covers standard return shipping. A prepaid return label will be provided through the Woolrich Return Portal.

For orders under USD 200, return shipping is the customer’s responsibility unless the returned item is incorrect, damaged, defective, or significantly not as described. In such cases, Woolrich will provide a prepaid return label at no cost to the customer.

Returns sent without an authorized prepaid label may not qualify for reimbursement of shipping costs. Please retain the return tracking information until your refund has been completed.

Original delivery charges, including expedited shipping charges, are non-refundable unless the return results from an incorrect, damaged, or confirmed defective item.

3. How to Start a Return

  • Visit https://woolrich.us/apps/returns and enter the requested order information.
  • Select the item or items being returned and the reason for return.
  • Download the prepaid return label or QR code provided.
  • Pack the merchandise securely, attach the label, and take the parcel to the designated carrier location.

Returns must be authorized before shipment. For non-defective returns, Woolrich is not liable for merchandise returned using an unauthorized carrier or shipping method. This limitation does not apply to incorrect, damaged, or defective items where Woolrich has failed to provide a prepaid return label within a reasonable time after being notified of the issue.

4. Exchanges

Eligible merchandise may be exchanged once for the same style in a different size or color, subject to availability. The original item must be returned using the provided prepaid label within 14 days after the exchange is initiated.

Each order may be subject to only one return request and one exchange, except where multiple items are incorrect, damaged, or defective, or as otherwise required by applicable law.

5. Incorrect, Damaged, or Defective Items

If an item arrives incorrect, damaged, or with a suspected manufacturing defect, contact customer.care@woolrich.us promptly and provide the order number and supporting photographs where requested. Once the issue is confirmed, Woolrich will provide a prepaid return label and offer a full refund, replacement, repair, or exchange at no additional shipping cost.

Nothing in this policy limits your statutory rights regarding defective, damaged, or misrepresented goods. The return condition requirements set out above (unworn, unwashed, tags attached, etc.) do not apply to items that are defective or damaged upon receipt, and the 30-day return window does not restrict any rights available under applicable warranty or consumer protection law. Normal wear and tear, accidental damage, improper care, and misuse are not considered manufacturing defects.

6. Refunds

Once your return is received, the merchandise will be inspected. Approved refunds will be issued to the original payment method within 7–10 business days after receipt and inspection. Your financial institution may require additional time to post the refund to your account.

7. Returns Outside the 30-Day Window

Items submitted after the standard 30-day return period are not eligible for return or exchange because of fit, style preference, or change of mind. Suspected manufacturing defects may be reviewed separately through Woolrich’s quality or warranty process and are not subject to the 30-day window.

8. Return Monitoring and Fraud Prevention

Woolrich reserves the right to monitor return activity for fraud, abuse, and patterns of deceptive conduct, including excessive return rates that suggest fraudulent or wardrobing behavior. Where return activity indicates fraud or abuse, Woolrich may limit, suspend, or restrict return and exchange privileges on the affected account.

If adverse action is taken based in whole or in part on information provided by a third-party return analytics or consumer reporting service, Woolrich will provide notice of the adverse action, identify the service provider, and inform you of your right to request a free report from the provider and dispute any inaccuracies.

Return activity data is collected and processed in accordance with Woolrich’s Privacy Policy. This section does not limit your statutory rights regarding defective, damaged, or misrepresented goods.

9. Changes to This Policy

Woolrich may update this Return & Exchange Policy from time to time. The current version will be posted on this page with the effective date indicated above. Returns are governed by the policy in effect on the date of purchase.

10. Contact

For assistance with a return or exchange, contact customer.care@woolrich.us or visit https://woolrich.us/apps/returns.