Privacy Policy
1. Introduction
At Woolrich, we value your privacy and we have prepared this Privacy Policy to help you understand our commitment to ensuring the highest level of consumer confidence through responsible use and maintenance of information. This Privacy Policy explains how Woolrich collects and processes your data when you use the United States section of this website, or interact with Woolrich’s other U.S.-targeted digital platforms and promotional programs or when you visit one of our U.S. stores.
This website is the property of the SAINT ANGELO and is designed, operated and administered by SAINT ANGELO, an China single-shareholder corporation, with registered office in NO.2299 Shuangta Road,Yongjia, 325102 Wenzhou, China (“Woolrich US”)
Orders placed on this website will be processed and fulfilled by Woolrich’s United States subsidiary: Woolrich USA Inc. and data will be shared with BAOXINIAO HOLDING CO., LTD. for this and other purposes as further set forth herein. (Collectively, Woolrich US, Woolrich USA Inc. and their affiliated companies shall be referred to herein as “Woolrich”, “we” , “us”, or “our”.)
It is our goal to provide you with a safe, secure online experience backed with the quality and integrity of over 195 years of consumer trust and confidence. We suggest regular review of our Privacy Policy for periodic updates.
Certain Woolrich customers may have local-specific rules that set out different standards due to applicable local laws, rules and regulations. If so, the local-specific portion of this Privacy Policy will govern in the event of a conflict.
This policy complies with United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and applicable global regulations for international visitors including the General Data Protection Regulation (GDPR) for EEA/UK users. This policy is specifically tailored for branded e-commerce operations.
By accessing or using our website, placing orders, or creating a customer account, you acknowledge that you have read, understood, and agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use our website or purchase our products.
2. What Types of Information Do We Collect?
We collect different types of personal information from you in order to provide the products and services that you request while using our website or while visiting and shopping in one of our stores.
You may elect not to provide certain information, but this may limit our ability to provide you with the full functionality of our website.
For example, when an individual registers or places an order on this website, personally identifiable information is collected. Information collected includes first name, last name, shipping/billing addresses, credit card information (when ordering products only), a day phone number, email address, as well as a username and password. Credit card information is securely maintained and is never shared, sold, or traded, except to the extent that we use third-party providers in order process payments and refunds. Another area where information is collected is on our email subscribe page, where you can provide only your email address to receive updates via email without having to register.
Our website also collects some non-personal information in a way that may not be readily apparent to you. For instance, when you come to our site, items such as your IP address, connection speed, browser type, duration of stay, frequency of visits, and screen resolution are collected. This information is used for the purpose of monitoring the traffic on our site and is not personally identifiable and we do not combine this type of information with any personally identifiable information. We use this data to improve customers' shopping experience with our site.
Like most websites, ours uses cookies to help enhance your user experience. Please see our Section 7 below as well as our Cookie Policy for more information about the different types of Cookies we use and how you can manage your cookie preferences.
We do not knowingly collect personal information directly from children under the age of 13 (each a “Child”) without parental consent. Our website is a general audience site and is not specifically targeted to or intended for use by children. If a Child submits information through any part of this website and we learn that the person submitting is a Child, it will be deleted immediately and never disclosed to any third parties.
3. How Is My Information Used or Shared?
We only use your personal data for legitimate business purposes related to our branded product e-commerce operations.
Registration and order information collected from this site or while visiting or shopping in one of our stores is maintained in a secure customer database so we may effectively process, bill, ship, and service customers and their orders, as well as contact our customers with information pertaining to their order. We utilize information to send catalogs and occasionally apprise our customers and guests of upcoming offers and opportunities via email and direct mail.
Third party companies are used in some instances to assist us in managing customer information, to help us provide our products and services to you, to fulfill promotions and marketing and to communicate with you. In some instances, these companies are given access to some or all of the information you provide, and some may also use cookies on our behalf, unless you have elected not to authorize cookies on your browser.
If you are currently receiving catalogs, emails, or direct mail and would like to suspend receipt, you may remove yourself using the unsubscribe link at the bottom of each email sent or by contacting us at privacy@woolrich.us
Credit card numbers and email addresses are securely maintained and are never shared, sold, or traded. On occasion, we may provide your name and postal address to select companies whose products or services you may find of interest. via direct mail. Sales data may be used to determine if certain offers are likely to appeal to your interest. If you prefer that we do not provide this information to other companies, please contact contact us at privacy@woolrich.us
4. SMS Marketing and Mobile Messaging?
This section supplements the Woolrich USA Inc. Privacy Policy and explains how we collect, distribute, and retain personal information in connection with our SMS and mobile messaging program.
Information We Collect
When you enroll in the program, we may collect your mobile telephone number, consent status, the date and method of consent, messages you send to us, including STOP and HELP requests, and information about the delivery of and interaction with our messages.
We may collect this information through website sign-up forms, checkout pages, text message keywords, or other enrollment methods presented to you.
How We Use SMS Information
We may use this information to operate the program, send promotional messages about products, offers, and other WOOLRICH updates, manage consent and opt-out requests, respond to support requests, monitor message delivery, prevent misuse or fraud, and comply with legal, regulatory, and carrier requirements. Marketing messages may be sent using an automatic telephone dialing system or other automated technology.
Participation in the program is voluntary and is not a condition of purchase. Message frequency varies depending on your account activity and promotional schedule.
How We Share SMS Information
We may share information related to the program with service providers that help us operate it, including messaging platforms, technology providers, telecommunications carriers, and vendors involved in delivering or supporting text messages. These providers may use the information only to perform services on our behalf or as otherwise permitted or required by law.
We do not sell or share SMS opt-in information or consent records with third parties for their own marketing or promotional purposes.
Data Retention
We retain SMS program data, including mobile telephone numbers, consent records, opt-out requests, and message delivery logs, for as long as necessary to operate the program and comply with legal obligations, and in any event for no less than four (4) years from the date of your last interaction with the program or your opt-out request, whichever is later. After this period, data is deleted or anonymized.
Eligibility
The SMS program is not directed to individuals under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If you believe a child under 13 has enrolled, please contact us immediately.
Cookies and Abandoned Cart Messages
Our website may use cookies and similar technologies to identify products placed in a shopping cart and determine whether checkout has been abandoned. If you have consented to receive SMS messages, we may use this information to send you an abandoned-cart reminder by text message.
Your Choices
You may withdraw your consent to receive marketing text messages at any time by replying STOP to a message or using another opt-out method provided in the message. We will process your opt-out request within ten (10) business days of receipt. You do not need to take any additional action. After opting out, you may receive one final message confirming that your request has been processed. Message and data rates may apply. You are responsible for any charges from your mobile carrier resulting from receipt of text messages.
For assistance, reply HELP to a message.
Important Disclosures
Message delivery is subject to carrier network availability and is not guaranteed on all wireless carriers or in all geographic areas. We are not responsible for delayed or undelivered messages.
Mobile Terms of Service
The program is also subject to our Mobile Terms of Service, available at:
https://woolrich-usa-inc.myklpages.com/p/mobile-terms-of-service.
For more information about our privacy practices and your rights, please review the other sections of this Privacy Policy.
5. How Long Does Woolrich Keep My Information?
We will retain your personal information for as long as necessary to provide our services to you (for example, as long as you have an online account with us) or as necessary to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.
6. How Does Woolrich Protect My Information?
We strive to provide our users with a safe and convenient shopping experience. We have put in place a variety of technical and organizational security measures to help protect you and the personal information we collect about you.
All transactions are transferred utilizing Secure Socket Layering (SSL) technology to encrypt and protect your information from misuse, alteration, loss, or access from other internet users as it travels through the internet channels from your computer. The information is then passed through our secure servers and stored in our databases, which are further secured behind digital firewall protection. To visibly ensure the use of a secure server while transferring and receiving your personal information, your browser will indicate the use of Secure Socket Layering (SSL) technology by displaying either a solid key icon or a locked padlock icon in your browser's URL bar.
7. Who Can Access My Information?
Information collected on this site is available only to Woolrich employees and the employees of third party companies who have direct involvement in the successful operation of this web site as set forth in our website policies.
Reasonable access is given to individual customers regarding their own personal and account information via the "My Account" page. The information here is protected through our secure servers and SSL technology, and is accessed through use of your username and password.
Woolrich.us may disclose personally identifiable information if legally required to do so by operation of law, including disclosures responsive to warrants, subpoenas, or other governmental orders.
8. Your Rights to Control How Your Personal Information Is Used
You have the right to make requests regarding your personal information. These rights vary depending on where you reside. But we will make reasonable efforts to honor your request, even if your country or state does not require us to do so.
For example, you can ask us to:
- Review the personal information we have about you or request a copy of it
- Ask us to update or correct personal information if it is inaccurate
- Request that we delete your personal information
- Opt-out of sharing your personal information with third parties for some purposes, including sharing that may be defined as a sale under applicable laws
- Object to certain types of uses of your personal information
- Make choices about receiving email marketing
If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns, fulfill your order, or comply with tax, audit or regulatory requirements.
Registered customers can modify their personal account information at any time via the "My Account" page. Through this screen you are able to edit your billing information, view your order history, create or edit your address book, or delete your entire registered account with Woolrich.
For assistance with your managing your personal information, we can be reached via email at privacy@woolrich.us
Residents of California may have additional rights. See Section 13 below to learn more.
9. What are “Cookies” and How Are They Used?
Very simply, "cookies" are tiny bits of unique code that are placed on your computer's hard drive when you first visit. This code efficiently enables our server to recognize you whenever you return. Cookies reside on your own computer, and are accessed only when you visit our site. They allow your computer to "connect" with information stored in our secure servers, such as your shopping cart information. Through the use of cookies we are able to provide the enhanced experience that many internet users have come to expect. Any cookie that our server places on a computer will never contain any personally identifying information.
Generally speaking, there are four categories of cookies: technical (for necessary website functionality), preferences (for remembering a visitor's preferences during a browsing session or across browsing sessions), statistical/analytics (for analyzing how the site is used), and marketing/advertising (typically used to track users across different sites to deliver cross-context behavioral advertising).
Cookies are also used to track transactional data specific to those users participating in our affiliate programs, marketing programs, and for purposes related to technology and troubleshooting.
Please read our Cookie Policy for more comprehensive information about the specific cookies that we use on our site.
10. Sensitive Information
We ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our services or otherwise to us unless we have specifically requested you to share such information.
11. Third-Party Data Collection
Third-party companies may collect on our behalf personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the exact list of these Third-Parties companies, please contact us via email at privacy@woolrich.us
12. Third-Party Site Policies
As a courtesy to our guests, this site may provide links to third-party sources of information, services, and/or areas of interest. We advise all guests that once they leave Woolrich.us by linking to another site, our site privacy and security policies no longer apply. Please also be advised that Woolrich.us is not responsible for the privacy policies and guidelines on these sites, and encourage our guests to review the policies on these sites.
13. Modifications to this Policy
We will post updates to our privacy policy on our website, with a date of each update. If we change the policy in a manner that materially impacts your privacy rights, we may provide additional notice to you via e-mail or your other chosen contact method.
14. California Resident Rights
If you are a California resident, you hold the following consumer privacy rights under CCPA and CPRA:
- Right to Know: Request disclosure of the categories and specific pieces of personal data we have collected, used, shared, or disclosed about you.
- Right to Delete: Request deletion of your personal data maintained by us, subject to legal exceptions for ongoing transactions and compliance obligations.
- Right to Opt-Out: Opt out of any sale or sharing of your personal data for cross-context behavioral advertising.
- Right to Correct: Request correction of inaccurate personal information, including shipping addresses and saved size preferences.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA privacy rights, including denying service or charging different prices for clothing products.
To submit a CCPA/CPRA request, contact us at privacy@woolrich.us. We will verify your identity and respond to valid requests within 45 business days, extendable by 45 days for complex requests.
California Minor Content Removal
If you are a resident of California, under 18 and a registered user of our services, you may ask us to remove content or information that you have posted to these services by contacting us. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
California Do Not Track Disclosure
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org
15. GDPR Rights
If you are located in the European Economic Area or United Kingdom, you have the following GDPR data subject rights:
- Right to access your personal data
- Right to rectify inaccurate or incomplete data
- Right to erase your data where no longer necessary
- Right to restrict processing
- Right to data portability for your order and profile data
- Right to object to marketing or legitimate interest processing
- Right to lodge a complaint with local data protection authorities
16. Policy Updates
We reserve the right to update this Privacy Policy periodically to reflect changes in our e-commerce operations, industry practices, or legal requirements. We will post the updated policy on our website with a revised effective date. Material changes will be communicated via website notice or email for registered users. Your continued use of our website after updates constitutes acceptance of the revised policy.
17. Governing Law
This Privacy Policy and all data processing activities related to our US-based branded product e-commerce website shall be governed by the laws of the United States and the State of [New York], without regard to conflict of law principles.
18. Contact Us
If you have any comments or questions about this policy, feel free to contact us.
Woolrich USA Inc.
13656 39TH AVE, SUITE 302A,
FLUSHING, New York – NY 10013
privacy@woolrich.us
19. Customer Service
customer.care@woolrich.us
Customer Service is available Monday through Friday 9am - 6pm EST